Do you have a complaint?
Complaints procedure
Are you not completely satisfied about the care and effort of Landal GreenParks during your stay? Then you can choose to file a complaint. To provide you the best service as possible, we ask you to follow these complaints procedure.
Step 1
Complaints should be reported in the first instance on site and directly to the management of the park of your stay, so that an opportunity can be given to resolve the complaint on site.
Step 2
If a complaint is not resolved to your satisfaction despite the efforts of the park management, you will have the opportunity to submit the complaint in writing by post or e-mail no later than one month after leaving the park of your stay, stating your reservation number, name and address, date of stay, park name and accommodation number. Your complaint will always be handled with the utmost care.
Contact details :
Landal GreenParks B.V.
Department Business Line
P.O. Box 95991
2509 CZ The Hague
businessline@landal.com
Contact details :
Landal GreenParks B.V.
Department Business Line
P.O. Box 95991
2509 CZ The Hague
businessline@landal.com
Submitted complaints will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, a reply will be provided within the 14-day period with a notice of receipt and an indication of when you can expect a more detailed reply.
Step 3
Should this also fail to lead to a satisfactory solution, you will have until 3 months after leaving the park at the latest to have the complaint handled by the Recreation Disputes Committee in The Hague or to submit the complaint to the court with jurisdiction under the law. The decision of this committee has the force of a binding opinion. You can also submit your complaint to the Dispute Commission via the European ODR Platform.