Top 10 frequently asked questions

  •  Landal Business Line can help you with your booking, provided you want to book provided you want to book for a longer period (four weeks or longer) or want to book multiple bungalows (ten bungalows or more). We will confirm your booking in a quotation and will ensure that you can book at the preferred conditions available for a longer period or a group booking. In all other cases we will refer you to the Landal GreenParks website or tel. +31-(0)70 300 35 06.
  • If you request a price offer then (at this stage) no bungalows are reserved for you. If you agree with our price offer then you will receive the contract from us. The accommodation is then temporarily reserved for you. The contract you receive from us sets out the period during which the option is valid. We guarantee the availability of the accommodation during the option period.

    Please sign and return the contract to us before the option period expires. Unfortunately, it’s not possible to have an option on last minute reservations.
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  • The price of bookings consists of one part rental costs (renting the bungalow) and one part extras. A VAT rate will apply to both parts. The price that you are given by Landal Business Line, will always include a VATE rate of 6% unless specified otherwise. In the Netherlands, a low VAT rate of 6% applies on the price of renting of an accomodation, as well as the price of mandatory extras.

    Some extras will be charged at the higher VAT rate of 21%. This breakdown is shown on your invoice. For bookings on parks outside of the Netherlands, the VAT rate valid in the relevant country applies. This breakdown can also be found on your invoice.
  • We request that you pay for the booking in accordance with the terms of payment, which are stated in the agreement. These conditions correspond with the date(s) that are stated on your invoice. In some cases we request that you make the payment as a matter of urgency, depending on the nature of the booking (e.g. last-minute). You will be informed of this in the agreement or the e-mail confirmation.
  • For all information considering the parks, please visit our website. Each park reception has its own opening hours. You can find the opening hours on the website of your desired park, under the heading ‘good to know’.

    For all questions and information considering the parks, please contact the park reception of the desired park.
  • Landal Business Line offers several meeting locations throughout the Netherlands and other countries. For an overview and answers to your specific questions, go to 'meetings'.

  • We consider each event to be a unique event. That is why we aim to provide a tailor-made solution to your request. We are more than willing to discuss this with you to find out what your event needs to make it an unforgettable experience. We will help you to select the most suitable location.

    With more than 90 locations in nine countries there will undoubtedly be a location that meets your requirements. We would also like to invite you to discuss all your preferences and requirements with us. The staff at Landal Business Line are familiar with the offered locations and are more than willing to discuss available options.


    Go to the quotation form

  • You can request a quotation in a couple of different ways. On our website is a link provided which will take you to quotation form. This will enable you to quickly and simply request a quotation.

    If you would like a quotation and you have very specific requirements, we would prefer it if you could contact us. We are more than willing to take the time to go through your wishes with you and to see what the most suitable offer is to match your request.

  • When making your booking you can book additional services, such as a set of towels per person, a breakfast, dinner or a comfort package.

    For more information and to include extra services in your booking, please contact us.

  • You can request a quotation in a number of different ways. On our web site you will be given the option using the 'request a quote' link. This will enable you to quickly and simply request a quotation.

    If you would like a quotation and you have very specific requirements, then you should contact us direct. We will be pleased to take the time to talk through your requirements with you and to see what the most suitable offer is to match your request.

All questions

Rebook and cancel voucher
  • If the park is closed on your arrival date, your second instalment payment will be cancelled. You will receive a leisure voucher for the value of the amount you have already paid.
  • If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.
  • The leisure voucher is an online payment method you can use for your new booking if your stay at one of our parks had to be cancelled because the park is closed.

    This sector-wide implemented leisure voucher was introduced because of the exceptional and unforeseen situation resulting from the spread of the coronavirus. This arrangement was implemented in consultation with the Consumer and Markets Authority (ACM) and the Ministry of Economic Affairs.

    The leisure voucher can be used for one year after issuance and can be redeemed as payment for a new booking. You will be able to choose from any accommodation that is currently available on our website.

    If you haven’t used the full or remaining value of your leisure voucher by the end of the expiry date, we will refund you the remaining amount.

    The complete terms and conditions of the leisure voucher can be found on the special voucher page.
  • - You can make an online booking yourself.
    - You can make the booking when you please, it is valid up to one year after you have received the leisure voucher.
    - You can choose from all parks and for all stays that are bookable on the website.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you. ebsite.
  • You can redeem the leisure voucher as an online payment method for a new booking via our website. How you can use your leisure voucher exactly, you can read in the e-mail in which you receive the leisure voucher. Unfortunately, it is not possible to redeem your leisure voucher online for a combination reservation consisting of multiple bungalows. In that case, please call our Contact Centre to redeem your leisure voucher. The leisure voucher can be redeemded in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for your booking.
  • You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.
  • The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.
  • No, you can decide how you want to spend the value of the leisure voucher. If you make a new booking for a lower amount than the value of the leisure voucher, the remainder will remain on the leisure voucher. We therefore advise you to keep the leisure voucher in a safe place. Please note that you can redeem the leisure voucher for a new booking up to a maximum of one year after it has been issued. If you have not used the full value of your leisure voucher after one year, we will refund the remainder to you.
  • We need an email adress to send the leisure voucher to. We ask you to make an email adress or send an email adress of a close family member to our Contact Center.
  • We aim to send the leisure voucher 7 days after receiving the cancellation email. However, due to the enormous crowds, this can take a week longer. Thank you in advance for your understanding.
  • The leisure voucher has the value of the travel sum that you have already have paid.
Parkinformation general
  • The Netherlands
    At the Dutch parks face masks are not mandatory. But face masks are mandatory in all public transport. 

    Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport. 

    Germany
    At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks. 

    Austria
    In Austria it is mandatory to wear a face mask in banks, restaurants, public transport, mountain lifts and all medical facilities. In additon, masks must be worn if a minimum distance of 1 meter cannot be maintained. This rule doesn't apply to children under an age of 7 and people with certain illness.  
  • Almost all our parks are open, so that you can continue to enjoy a stay surrounded by nature. The health of our guests and employees is of primary importance. We follow the guidelines of RIVM and the local authorities in other countries. This means that we will temporarily close the facilities in our parks. To maintain the distance of 1.5 meters, we don’t rent bungalows directly next to each other. In chained bungalows, you will not have direct neighbors.

    Some parks are closed. You will find more information under the heading Situation per country on this page.
  • As a result of RIVM's Corona guidelines, we have had to close facilities at our parks for the time being, such as restaurants, swimming pools, bowling and the Kids Club. The health of our guests and employees is of primary importance. This means that there is currently no daytime recreation possible at our parks.
  • We're very happy that most of our parks have opened again. Unfortunately not all facilities have opened up again. We keep the measures of local governments in mind. 
    Most of the following facilities will be open (with measures):
    - Shops
    - Restaurants and terraces
    - Bike rental
    - Take-away / snackbar
    - Swimmingpools and outdoor waters
    - Midgetgolf
    - Sports fields and playgrounds

    Also there will be a customized activities program.
  • Yes, all our campings in the Netherlands and Germany are open. 
  • Each park of Landal GreenParks is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park.
Situation by country
  • We're very happy that most of our parks have opened again. Unfortunately not all facilities have opened up again. We keep the measures of local governments in mind. Most of the following facilities will be open (with measures):
    - Shops
    - Restaurants and terraces
    - Bike rental
    - Take-away / snackbar
    - Swimmingpools and outdoor waters
    - Bowling
    - Midgetgolf
    - Sports fields and playgrounds

    Also there will be a customized activities program. The reception and technical service are also open.
  • All our parks in the Netherlands have opened again. You are more than welcome to visit one of our parks. We do our best, following the measures of the Dutch government, to offer you a good and healthy stay.
  • Hof van Saksen has opened its doors again! The guidelines of the RIVM are used at the resort. These guidelines are also followed for the use of the facilities and participation in activities. Naturally, the Hof van Saksen employees are happy to help you enjoy your stay in a carefree way. And we look forward to welcoming you at the resort soon!
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park De Lommerbergen. This closure will be at least until Monday May 15, 2020.

    Have you already made a booking with arrival before May 15, 2020? Then you will receive an email from us with a leisure voucher. This voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Het Vennenbos. This closure will be at least until Ma 15, 2020.

    Have you already made a booking with arrival before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Vitamaris. This closure will be at least until May 15, 2020.

    Have you already made a booking with arrival before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Strand Resort Nieuwvliet-Bad, from March 27, 2020 to at least Monday, June 1, 2020.

    Have you already made a booking with arrival before June 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Strand Resort Ouddorp Duin, from March 27, 2020 to at least Monday, May 15, 2020.

    Have you already made a booking with arrival before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Twenhaarsveld, from March 27, 2020 to at least April 28, 2020.

    Have you already made a booking with arrival before April 28, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Landgoed De Hellendoornse Berg, from March 27, 2020 to at least April 28, 2020.

    Have you already made a booking with arrival before April 28, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Landgoed De Elsgraven, from March 27, 2020 to at least April 28, 2020.

    Have you already made a booking with arrival before April 28, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Villapark Livingstone, from March 30, 2020 to at least May 1, 2020.

    Have you already made a booking with arrival before May 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Duinpark 't Hof van Haamstede, from March 30, 2020 to at least May 1, 2020.

    Have you already made a booking with arrival before May 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Résidence 't Hof van Haamstede, from March 30, 2020 to at least May 1, 2020.

    Have you already made a booking with arrival before May 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Resort Haamstede, from March 30, 2020 to at least May 1, 2020.

    Have you already made a booking with arrival before May 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Port Greve, from March 30, 2020 to at least May 1,, 2020.

    Have you already made a booking with arrival before May 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Beach Villa's Hoek van Holland, from March 28, 2020 to at least May 15, 2020.

    Have you already made a booking with arrival before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Vakantiepark Julianadorp, to at least May 20, 2020.

    Have you already made a booking with arrival before May 20, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Dunimar, from April 3, 2020 to at least May 10, 2020.

    Have you already made a booking with arrival before May 10, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal De Reeuwijkse Plassen, from April 3, 2020 to at least May 10, 2020.

    Have you already made a booking with arrival before May 10, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Kaatsheuvel, from April 3, 2020 to at least May 10, 2020.

    Have you already made a booking with arrival before May 10, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal Duc de Brabant, from April 3, 2020 to at least May 10, 2020.

    Have you already made a booking with arrival before May 10, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
  • Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our park Landal De Vers, from April 3, 2020 to at least May 10, 2020.

    Have you already made a booking with arrival before May 10, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.
situatie-voor-de-andere-landen
  • The latest information and measures per country can be found on this page under 'Situation in The Netherlands' and 'Situation in the other countries'. Due to the Coronavirus measures, we have made changes to our terms and conditions. You can now change your booking whenever you want.
  • All parks in Germany are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.
  • All parks in Germany are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
  • The Danish border is open again! However, borders to Sweden, the UK, Ireland, Portugal and Romania remain closed for now.

    All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to. In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

    You can find more information at the website of Visit Denmark. 
  • All parks in Austria are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
  • All parks in Switserland are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
  • The Czech borders have opened from June 15, 2020, please take into account that there still are restrictions if you visit from different countries. Please visit the website of the Ministry of  interrior of the Czech Republic for the status per country. 

    If you made your booking before June 2, 2020, you will receive an email from us with your leisure voucher. We offer you a leisure voucher in the amount of the travel sum you have already paid. You can then decide for what period you would like to rebook your stay. For more information, please see this page under ‘Leisure voucher’.

    If you booked after 1 June, please check the possibilities for rebooking in the general terms and conditions that apply to you

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
  • The Hungarian government has decided that from September 1, 2020, foreign citizens may only enter Hungary in justified exceptional cases or for justified reasons. How long the border closure will last is still unknown. Please check the website of the Hungarian government for the latest entry regulations for your country of origin 
  • All holiday parks in Great Britain are open again with the necessary adjustments. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    Not all facilities and activities can be opened at this time. We do our best to offer you a safe and good stay, taking the measures into account.
Other questions about Corona
  • Of course you can still spend your holiday with us. Most of our parks are open, so you can continue to enjoy a stay surrounded by nature. We follow the guidelines of the National Institute for Public Health and the Environment (RIVM) or other local measures. Most of the following facilities will be open (with measures):
    - Shops
    - Restaurants and terraces
    - Bike rental
    - Take-away / snackbar
    - Swimmingpools and outdoor waters
    - Bowling
    - Midgetgolf
    - Sports fields and playgrounds

    The reception and technical service are also available.
  • All accomodations are bookable. Please note the following per country:

    The Netherlands
    You are welcome at our parks with more than one household in the same accommodation, as long as the 1,5 meter distance to other households is held. We see a household as: spouses, registered partners or other life partners, parents, grand-parents and kids, as long as they live at the same adress. 

    Belgium
    From July 1st onwards there is a maximum of 15 people per accommodation. 

    Germany
    There is a maximum of 10 people per accommodation.
  • The Netherlands
    You are welcome at our parks with more than one household in the same accommodation, as long as the 1,5 meter distance to other households is held. We would like to draw your attention to the urgent advice from the Dutch government to be present in the same room in addition to your own household with no more than 6 persons (children under 12 excluded).. Please bear this in mind when booking accommodation for multiple households and, if necessary, book to multiple accommodations when making an existing reservation. 

    Belgium
    From July 1st onwards there is a maximum of 15 people per accommodation. 

    Germany
    There is a maximum of 10 people per accommodation.
     
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